FAQ

1.    How can I place my orders?

You can place orders in online. One retail order where you can choose any design, size, color product from this website and place order. Another is wholesale/custom made where you can place order in bulk according to your own specifications via email.

2.    How can I confirm the accuracy of my order?

After you have placed your order you will receive an email confirmation with an order number. You may also contact us by phone or email to confirm the accuracy of your order.

3. The item I want to purchase is no longer available online. Will Bozy back order items?

We can’t guarantee the availability of out of stock items. But our artisans partner are continually crafting new items and we maintain the inventory of past products. For this reason we do offer back orders. Just contact us with your query and let’s see what we can do for you. For craft items like bags may vary in color, design, texture and size from time to time.

5.     Do you send samples?

Yes. We are only too happy to send out samples but we do charge for that. For some custom made orders samples are optional but as per your request we can deliver that.

6.    What if I cancel my order?

You must call or email us to cancel your wholesale order free of charge within the day (9am-5pm office hour) of confirming the order. Cancellation fee may apply.

7.    What payment methods do you accept?

You can pay by cash, credit card, debit card, direct deposit, cheque, Sripe, Apple Pay and Paypal. We accept  major credit cards and payment methods.

8.    Is my credit card number secure?

Yes. As per our privacy policy we never use your credit information to any third parties or use that information on other purposes. We don’t store credit card information on this site.

9.    Why can’t you tell me how much the delivery cost will be when we place an bulk order?

Because a lot our items are bulky the delivery cost is worked out on the weight or volume of your order. To calculate this, in most cases we need to pack the order weight it, and measure it. Rest assured that our delivery rates are very competitive, if you are unsure about the placing orders, without delivery cost, email us first and we can quote you the delivery charge.

10.  I can’t see what I’m looking for. Can you help?

If you are looking for a particular product that we can try and source it for you. Just tell us what you looking for. The color, size, quality etc and we will do our best to help.